FAQs

Help — Updating

How do I change my address or contact information?

In order to change your password, you must be logged into Client Portal at myaccount.scorepriority.com. Click "Documents & Setting" on portal's left pannel, then "change" next to Personal Information. You can update your Account Credentials, Investment and Employment Profile in addition to personal information.

How do I change my password?

Log into your Score Priority Client Portal

 

How do I close my account?

Your account must be free of any securities or cash before we can close your account. Please request to close account by contacting Support@scorepriority.com

How do I remove securities that are not currently trading?

For securities that have no current market, you may submit a Worthless Security Form Request ($30 per security). There is a $30 fee associated with this action. Please submit either Form A (process as a journal). Certain securities, such as restricted positions, cannot be written off as worthless. For these positions, you may request a physical certificate at a minimum processing and shipping cost of $20. To determine the exact charges, please email support@scorepriority.com.

What do I do if I forget my password?

Simple click "Forgot Password?" on any Score Priority Access Point include but not limited to Client Portal, Trading Platform and Mobile App

Help — System Requirements/Trouble Shooting

How does Score Priority protect my account security?

Your online account information is 100% encrypted by proprietary technology. Our systems use a 64-bit block cipher and support a variable key length of 32 bits to 448 bits. What this means is that a block of your personal data is taken and is scrambled with a key created from your password to make it unreadable. The data that is sent to you as our client is NEVER cached in an unencrypted format on the computer that you are using. All of the client-side decryption is handled in memory. In layman's terms, your account information cannot be retrieved from the web browser's cache files.

What are the system requirements of the Score Priority trading platform?

Our trading platform is compatible with Microsoft OS XP and Mac OS version 10.4. You will need a web browser that is Cookie, Java, JavaScript enabled, such as IE 6.0 or higher, Netscape 7.2 or higher, or Firefox for Mac version 3 and higher. The following platforms are not currently supported: IE 5 and lower, Netscape 6.0 and lower, WebTV, and Opera.

If I have cancelled an order after market hours, when can I trade again?

Our connections to the market centers for orders placed or open during normal market hours close at 4:00 PM EST. When cancelling an order outside the normal market session, you will be able to replace your cancelled order at 9:20 AM EST the next business morning.

My sell order is getting rejected.

One of the most common reasons for a sell order rejection is that you may already have an open order in the system. Check your Orders widget to make sure you do not have an existing order open for the security you are trying to sell. You must cancel an open order before replacing it, or use the replace button on the Positions widget.

My trade is being rejected during extended hours.

Please make sure that your Duration is set to "Day+" and that your Destination is set to either ARCA or NSDQ. There are securities that do not trade after hours. Check www.archipelago.com or www.nasdaq.com to find out if your stock is trading in the extended hours session. Currently, we only support AMEX, NYSE, and NASDAQ listed securities for the extended hours session.

Do you charge for Paper Statements and Confirmations?

Yes. Our goal is to go paperless and allow customers to have an electronic copy available at any time. To sign up for e-confirmations and e-statements, simply log into your Cabinet. Click on “My Accounts”, followed by the “Statements” button. Next, click on “Statements and Confirmations” and select the documents you wish to receive electronically. Should you wish to keep having your confirmations and statements physically mailed to you, please note there will be a postage and handling fee of $5.00 per statement and $3.00 per confirmation mailed.

Help — Contact Information

Between which hours can I reach a client representative?

Our normal office hours are Monday – Thursday, 9:00 a.m. – 6:00 p.m. EST and Friday between 9:00 a.m. – 5:00 p.m. EST, excluding market holidays.

How can I contact a representative?

Contact a Score Priority representative via Live Chat, E-mail or Phone. Live chat is available on the bottom right-hand corner of your screen. You may also email us at Info@scorepriority.com or calling toll-free at: 1-855-274-4934.